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October 30, 2006

MHANYS RELEASES RESPONSES TO 2006 MENTAL HEALTH VOTER EMPOWERMENT PROJECT CANDIDATE SURVEY:

As the Nov. 7th Election day approaches, the Mental Health Voter Empowerment Project (a program of the Mental Health Association in New York State, Inc.) has compiled the results submitted by candidates for elected office in New York State to the 2006 Mental Health Voter Empowerment Project Candidate Survey. The 2006 Candidate Survey was sent to all candidates for State Senate, State Assembly, Governor, Lt. Governor, Comptroller and Attorney General. Surveys were sent out in early October and were due back by October 20th. Candidates were asked to provide answers to several questions on a variety of issues of importance to New York's mental health community.

Candidate responses to the 2006 Mental Health Voter Empowerment Project Candidate Survey are available at http://www.mhanys.org/programs/mhvep/survey/voter_guide.php. You may view the responses from candidates for statewide office and search for the responses of candidates for Assembly and Senate in your area simply by choosing the appropriate Assembly or Senate district number. For those unsure of which Assembly or Senate district they are in, a link to the NYS Board of Elections is provided, which can provide this information based upon your address.

Following below are the questions included in the 2006 Candidate Questionnaire:

1. Please briefly explain your views on mental illness. Feel free to include any aspects of your life that have shaped your views, including personal experiences that you may wish to share.

2. Health insurance policies are typically more restrictive in the coverage of mental health and substance abuse services compared to physical health services. Insurers regularly charge greater deductibles or co-payments, and limit the number of days or visits permitted. More than 35 other states have ended this practice by passing laws that create “parity” between mental health and addiction treatment services, and other services covered by insurance. New York State has not enacted such legislation to date, which costs businesses of all sizes billions of dollars each year in lost productivity due to untreated or under-treated mental illness and addiction treatment needs. What are your views on providing comprehensive mental health and substance abuse insurance parity?

3. In response to concerns about the perceived cost impact of parity-based mental health and addiction treatment, several different options have been advanced that would address this possible issue. The following questions are designed to identify your views on several of the options that have been proposed.
a. What are your views on carving out addiction treatment from a parity law?
b. What are your views on carving out specific mental health diagnoses from a parity law?
c. What are your views on carving out small businesses from a parity law?


4. The lack of available and affordable housing for people with mental health needs is prevalent in urban, suburban and rural communities throughout New York State. Many New Yorkers could transition to much less restrictive and less expensive alternatives if such options were made available. However, because New York State does not compile a list of people with psychiatric disabilities seeking housing, that housing need is largely unknown. Would you support the establishment of such a housing waiting list for people with mental health needs? If so, would you then support efforts to address the housing needs identified by such a waiting list? How so?

5. Great advances have been made in treatment available to individuals living with psychiatric disabilities; however, with the implementation of Medicare Part D, many individuals are facing difficulty accessing the medications that keep them healthy and stable. New York State has taken action to protect access to many medications through a Medicaid Wrap-Around, which is currently slated to expire in January. What action would you support to ensure patient access to medications denied by Medicare Part D plans?

6. Through a system of “reinvestment,” funds resulting from the downsizing of the state-operated inpatient psychiatric system are provided for community-based mental health services. In recent years, such funds have diminished, resulting in more limited funding for community based mental health services despite the fact that the cost of running these programs continues to increase. However, community programs have a proven track record as effective for consumers as well as being cost effective for taxpayers. In your opinion, do you believe that funding for community-based mental health services should remain available even in the face of shortfalls in other areas of the budget? Why?

7. Largely as a result of the state’s failure to properly fund community-based mental health programs after de-institutionalization, many individuals with mental health needs have become involved with the state’s criminal justice system, which is ill-equipped to appropriately deal with this population of people. As a result, a disproportionately high percentage of inmates with psychiatric disabilities are placed in 23-hour solitary confinement, often times due to action directly related to their untreated or under-treated mental illness. However, solitary confinement only serves to worsen existing mental illness, making suicide attempts much more likely, and creating unnecessary safety risks for inmates and corrections officials. What is your position on the use of solitary confinement for inmates with psychiatric disabilities and how would you ensure appropriate mental health services are provided?

8. In recent years, the calls to establish a system of civil confinement for sexual offenders in the state’s mental health system have made headlines statewide. However, experts in the management and treatment of sexual offenders find that only 6-7% of offenders have a serious mental illness, making placement of the vast majority of sexual offenders in the mental health system inappropriate. Furthermore, placement of sexual offenders in the mental health system could risk the safety of others in the system (many of whom are very vulnerable), drain millions of dollars from the existing under-funded mental health system, and perpetuate unfounded myths about people with mental illness necessarily being violent and dangerous. Would you support measures to civilly confine sexual offenders in the mental health system, regardless of their need for mental health services? Or, would you support a more comprehensive approach to sexual offender management that promotes treatment and prevention measures, along with supervision, outside of the mental health system? Why?

It is the goal of the Mental Health Voter Empowerment Project to disseminate this information so that individuals can make educated decisions before heading to the polls on November 7th. Please feel free to pass this information along and direct people to the Mental Health Voter Empowerment Project website at http://mhanys.org/
programs/mhvep/
index.htm
. If hard copies are needed of candidate survey results for individuals without web access, please contact Michael Seereiter at 518-434-0439 x221.


NYS DEPARTMENT OF HEALTH MEDICAID UPDATE – MEDICARE PART D WRAP-AROUND BENEFIT CHANGES STARTING JAN 1 ’07:
(Note: MHANYS remains a resource on issues related to Medicare Part D through our website, http://www.medicarepartdnys.org, and our toll-free line, 888-341-8324.)

Now is the time to act to assure your patient can obtain necessary drugs from their Medicare Part D Prescription Drug Plan.

Pursuant to recent legislation, effective January 1, 2007, the Medicaid Program will limit the wrap-around benefit for full benefit dual eligible recipients to the following four categories:

• Atypical anti-psychotics
• Antidepressants
• Anti-retrovirals used in the treatment of HIV/AIDS
• Anti-rejection drugs used in the treatment of tissue and organ transplants.

Note: New York Medicaid will continue to cover certain drugs which are excluded from the Part D benefit, such as barbiturates, benzodiazepines, some prescription vitamins, and some non-prescription drugs. These drugs may be billed directly to Medicaid.

Physicians & Other Prescribers: What You Need To Know

Physicians and other prescribers should anticipate a large volume of questions and phone calls from pharmacists and recipients regarding their drug needs; many of which have been met by Medicaid but will require coverage by Part D on January 1, 2007. Recipients will need your help to obtain medically necessary medications from their Medicare Part D plan.

Typical Medicare Part D drug coverage and formulary management issues which will require your assistance to resolve:

• Prior Authorization For The Covered Drug - contact the Part D plan.
• Quantity Limits - contact plan to obtain prior authorization/request exception to exceed plan limits.
• Step Therapy - contact plan to choose alternative/request exception.
• Non-Formulary Drug - switch/request exception to a covered drug
• Drug Is Covered Under Medicare Part B - put diagnosis, UPIN (Unique Physician Identification Number), location of administration (if nursing home, MD office) on Rx.

We strongly encourage prescribers and pharmacists to work with Part D plans prior to January 1, 2007 to obtain all necessary exceptions or prior authorizations in order to avoid interruptions in patients' drug therapy.
Pharmacists: What You Need To Know

Dual-eligible recipients should obtain medically necessary drug coverage from their Medicare Part D plans. However, many drugs are either not included in the Part D plan formulary or are subject to various formulary management restrictions.

Pharmacists can provide assistance to resolve drug coverage issues, including the following:

• Contact Part D plans to determine why drug claims are being denied and what can be done to meet the plans' coverage requirements.
• Work with prescribers to satisfy prior authorization, step therapy, quantity limit requirements.
• Identify alternative covered drugs.
• Pursue formulary exception requests.

Reminder: When billing Medicaid, all Medicaid rules apply to wrap-around benefit claims, including any Medicaid prior authorization requirements and co-payments. If the drug requires prior authorization under Medicaid, the prescriber and dispensing pharmacist must complete the Medicaid prior authorization process by calling (877) 309-9493.


STEP RIGHT UP! BIG APPLE CIRCUS, NOVEMBER 8, 2006! Let's go to the Circus. BRING your kids or SPONSOR needy kids at The Coalition's Big Apple Circus fundraiser on November 8, 2006 at 6:30pm in Damroash Park, West 63rd St (Lincoln Center). Tickets may be purchased on our website http://www.coalitionny.org/. We have an on-line order special: purchase 10 or more tickets on-line and get 1 circus dollar for every ticket purchased. Circus dollars may be used as real money at any one of the circus concession stands.

 

IN THE NEWS:

Abuse at Adult Home: Suit. By Rachel Monahan
NY Daily News, October 17, 2006

A Canarsie adult home recruiter preyed on helpless mentally disabled residents, stealing thousands of dollars from them and placing them in "unnecessary or inappropriate" facilities, a federal lawsuit filed last month charges.

Employees at New South Shore Manor covered up for Blossom Helena Glass Reyes, who also earned a commission for each patient she sent to the home and used some of the resident's money for personal expenses, including paying her rent, the suit charges.

In a complex scheme that lasted at least seven years, Reyes "specifically targeted ... residents with mental disabilities," the suit charges.

If the residents had any money, Reyes got them to "cede control over their finances" to her, the suit says.

In one case, Reyes allegedly learned that two residents living at another home had won thousands of dollars in a settlement with the city. She "persuaded" one of them to move to South Shore and was able to get both men to sign over their bank accounts to her, the suit charges.

"The fact that somebody is putting [disabled people] in adult homes for their own profit rather than looking out for their good is really tragic to me," said Jean Philips, a lawyer with MFY Legal Services, a not-for-profit law firm that provides legal services to the poor.

"It's particularly tragic that folks already in bad situations ... have to be fighting off people like this who are looking for victims," she said.

According to the suit, when Philips called the home to discuss the lawsuit with a female resident earlier this year, a worker impersonated her - and, the next day, the resident was sent to a hospital for phony treatment. "New South Shore took steps ... to retaliate against her," the suit charges.

New South Shore Manor is one of the city's more than 50 licensed adult homes.

Reyes, who also recruited for other homes, paid her landlord with one resident's personal check and wrote herself and her company other checks off the resident's bank account, the suit charges.

The suit also charges Reyes lied to another woman hospitalized in Queens for anxiety, telling her that she had been evicted from her apartment - so that Reyes could earn a commission placing her in an adult home.

The suit also alleges that $36,000 of the more than $44,000 stolen by Reyes was taken from two residents who had gotten it in a settlement after the city shut down the Neponsit Nursing home.

When one of the residents, Dominick Bonito, 61, who grew up in Cobble Hill, requested some of his own money to buy shoes, home workers refused - and employes stole $364.78 of his money, the suit charges. Arnold Loebelson, 56, who grew up in Williamsburg, has also not received his settlement money, according to the suit.

New South Shore Manor officials did not respond to requests for comment. Reyes could not be reached for comment.


A Trail of Trouble. By Rachel Monahan
NY Daily News, October 20, 2006

An operator of a Canarsie adult home shut down by state officials after residents died is profiting from another problem-plagued facility, the Daily News has learned.

Baruch Mappa, who owned the Seaport Manor adult home before it was shuttered in 2003, owns the nearby New South Shore Manor's building. Mappa's two children and three grandchildren operate the new home, state Health Department sources said.

Mappa pocketed $120,000 in rent from New South Shore in 2004, according to the latest financial filing with the state. Residents have sued the home for allegedly stealing their money.

"It's unfathomable to me how someone like this can continue to provide housing to people, especially people with psychiatric disabilities," said Davin Robinson of the Schuyler Center for Analysis and Advocacy, a nonprofit group that reports on adult homes care.

Seaport Manor was closed after residents died from negligent care. Some patients committed suicide. The facility was so problem-plagued that residents prostituted themselves for spending money.

New South Shore Manor has been "targeting individuals with mental disabilities" to "steal money and personal property from them," according to a federal lawsuit filed last month.

Home officials have been accused of aiding a consultant in stealing more than $40,000 and retaliating against residents who sought an attorney's help.

The home also has been cited for violations by the state Health Department for running out of prescription medicine for residents, and for having an "alternate system of recordkeeping" for dispensing residents' personal allowances.

The lawsuit charged home officials had one resident "hospitalized against her will, without medical causes," in retaliation for consulting a lawyer.

In addition, Seaport administrator Elizabeth Rosenberg also recently has begun working there, said a New South Shore Manor source.

Rosenberg was removed from her job at Seaport by state officials after the facility was probed for unsafe conditions.

Mappa and other Seaport operators were fined $20,000 for the problems at the home.

State officials went to court to try to bar Mappa and the others from operating adult homes, but the suit failed.

"The problem is Health Department doesn't hold operators accountable," said MFY Legal Services lawyer Jean Philips, who represents the Manor residents in the lawsuit.

"They just close them down ... and residents are moved to another place where they are treated the same."

Mappa could not be reached for comment.


Medicare to Cease Automatic Enrollment. By Kevin Freking
Associated Press, October 18, 2006

The federal government has told about 632,000 elderly and disabled people they won't be automatically enrolled in a Medicare drug plan next year.

These people are still eligible to participate in the drug benefit, but they will have to shop for a plan and then enroll on their own rather than the government doing it for them. To afford the benefit, many will also need to apply for a low-income subsidy.

Some advocates are concerned that many of the 632,000 could fall through the cracks, not knowing they don't have coverage for their medicine until they show up at their local pharmacy in January.

"We're very concerned. We believe many, if not most of the people, simply won't respond to a letter," said James Firman, president and CEO of the National Council on Aging. "Many won't read the letter, they won't understand the letter, they won't know how to fill out the application form."

During the first year of the drug benefit, the so-called "dual eligibles" were automatically enrolled because they participated in both Medicaid and Medicare and represented the sickest and most vulnerable among the elderly and disabled. The federal government wanted to ensure that they did not lose access to prescription drugs.

But states have informed the federal government that some of those beneficiaries no longer are enrolled in their Medicaid programs, thus they will no longer be automatically enrolled in a drug plan.

The Centers for Medicare and Medicaid Services recognizes that some in the group may miss signing up for a drug plan during the next open enrollment period Nov. 15 though Dec. 31. It has granted the group an extra three months to enroll in a plan without the prospect of a penalty for late enrollment, said Kathleen Harrington, director of external affairs for the agency.

Harrington said the group was also told in the letter last month that they should apply for the low-income subsidy, which could give them access to a drug plan with little or no monthly premium. She also said that the insurers themselves have been told who will need to apply on their own.

"It's very much in the interest of the plans to keep them in coverage," Harrington said.

Firman has worked closely with federal officials to enroll low-income seniors in the drug benefit. He has not been critical of the program, so his qualms cannot be dismissed as just more criticism from an outspoken opponent.

The beneficiaries he is concerned about qualify for Medicare because of their age or disability. They also had previously qualified for Medicaid because of their incomes.

In some cases, the people who lost their Medicaid coverage may have lost eligibility because they're making more money and no longer qualify for the extra help.

"But it's more likely that some states tightened eligibility requirements, or the individual did not complete all the paperwork needed to be recertified for Medicaid," Firman said.

Firman said that his organization's experience in reaching out to low-income seniors is that about 20 percent will respond to a letter.

"We're talking about a population that's sick, may have low literacy. There are a lot of challenges," he said. "What they need is one-on-one assistance from trusted intermediaries."

He said he hoped that insurers would take some follow-up steps, too.

"We believe the plans themselves should have responsibility for helping their customers do this. It also makes good business sense because they could lose these customers," Firman said.

Harrington said there are no plans to follow the letter up with calls, but advocacy groups and other government agencies will undertake outreach efforts in communities deemed to have a large number of seniors eligible for the low-income subsidy.


Mentally Ill Need Safe, Affordable Housing. Letter to the Editor
Albany Times Union, October 23, 2006

The severe shortage of adequate housing for people living with mental illnesses was highlighted in an Oct. 5 article "Poll suggests Spitzer runaway in gubernatorial race."

The people of New York state are calling on the next governor to support a common-sense plan for reforming the state's housing policies for the mentally ill.

As a parent and a long-time advocate for the rights of people with mental illnesses, I hope that the candidates will address the issue of mental health housing in the campaign.

People living with mental illnesses have the chance to lead productive lives if they have a decent home to live in and access to supportive services. Many people with mental illnesses live with aging parents. Often, these are people who are capable of living on their own if they have access to services like counseling and job training.

But the reality is that right now in New York, the supply of supportive housing cannot begin to keep up with the demand. That means people are cycled in and out of emergency shelters, hospitals, adult homes and homelessness.

New York needs to redirect the dollars that go toward these services of last resort for mentally ill people into safe, affordable housing that provides a chance of recovery. That means developing more housing units and preserving the ones we have. And it means establishing a statewide waiting list to accurately track what works and what is needed. The families of people with mental illnesses need more options. Right now, we are just hoping against hope that our children and our loved ones do not end homeless when we're gone.

ROY E. NEVILLE
Schenectady
The writer is a member of the board of directors of the National Alliance on Mental Illness of NY State (NAMI-NYS).

Medicaid Fraud Alleged. By Rachel Monahan
NY Daily News, October 25, 2006

Coney Island adult home resident Norman Bloomfield became suspicious when he got scheduled for physical therapy even though he didn't need it.

Bloomfield, 58, who lives at Surf Manor, asked his primary doctor why Brooklyn Community Management, a clinic that provided care to residents, made the therapy appointment.

"It has to do with Medicaid fees," he recently remembered his doctor telling him.

Bloomfield and other residents at Surf Manor have asked the the state Health Dept. to investigate the home and the clinic for possible Medicaid fraud.

Bloomfield said that in one outrageous example of potential Medicaid overbilling was a Surf Manor resident who had five appointments to have ear wax removed - by a pediatrician.

Despite the repeated visits, the doctor only managed to clean one ear.

Scheduling of appointments raised suspicions too: Residents "report simply receiving appointment cards under their door" without requesting to see a doctor, according to a letter by MFY Legal Services lawyer Erik Grafe to state officials.

Bloomfield was scheduled for an EKG just a month after his primary care doctor had done one, he said.

When he asked for a reason, Bloomfield said he was told all residents were given an EKG every six months. "They didn't care," he said.

Appointments were often "switched" to "doctors in completely unrelated specialty fields" - in one case from a podiatrist to an ophthalmologist, Grafe wrote.

Doctors were also scheduled to see many patients at one time.

A podiatrist was slated to see 40 different residents at 3:30 p.m. one day last April.

These practices, at the very least, raise "questions about the quality of care being provided," Grafe wrote.

BCM clinic lawyer Jerry Levy defended his client.

"I can't imagine there's any real credence to any of it, because we haven't been contacted by the state," he said.

"If there are problems, we'll straighten it out," he added.

Surf Manor lawyer Jeffrey Sherrin said the the clinic was at fault. "The adult home has no control over what medical services are ordered or other health care service are provided on doctor's orders."

The Medicaid fraud units of both the Health Dept. and the state attorney general's office would not comment on whether they are investigating the charges.


Living With Love, Chaos and Haley. By Pam Belluck
The New York Times, October 22, 2006

TROUBLED CHILDREN
PLYMOUTH, Mass. — When Haley Abaspour started seeing things that were not there — bugs and mice crawling on her parents’ bed, imaginary friends sitting next to her on the couch, dead people at a church that housed her preschool — her parents were unsure what to think. After all, she was a little girl.

“I thought for a long time, ‘She’s just gifted,’ ” said her father, Bejan Abaspour. “ ‘This is good. Don’t worry about it.’ ”

But as Haley got older, things got worse. She developed tics — dolphin squeaks, throat-clearing, clenching her face and body as if moving her bowels. She heard voices, banging, cymbals in her head. She became anxiety-ridden over run-of-the-mill things: ambulance sirens, train rides. Her mood switched suddenly from excitedly chatty to inconsolably distraught.

“It’s like watching ‘The Sound of Music’ and ‘The Exorcist’ all at the same time,” Mr. Abaspour said.

For her family, life with Haley, now 10, has been a turbulent stream of symptoms, diagnoses, medications, unrealized expectations. Diagnosed as a combination of bipolar disorder with psychotic features, obsessive-compulsive disorder, generalized anxiety disorder and Tourette’s syndrome, her illness dominates every moment, every relationship, every decision.

Haley’s fears, moods and obsessions seep into her family’s most pedestrian routines — dinnertime, bedtime, getting ready for school. Excruciating worries permeate her parents’ sleep; unanswerable questions end in frustrated hopes.

“The first time we took Haley to the hospital, I guess I expected that they would put it all back together,” said her mother, Christine Abaspour. “But it’s never all back together.”

At least six million American children have difficulties that are diagnosed as serious mental disorders, according to government surveys — a number that has tripled since the early 1990’s. Most are treated with psychiatric medications and therapy. The children sometimes attend special schools.

But while these measures can help, they often do not help enough, and the families of such children are left on their own to sort through a cacophony of conflicting advice.

The illness, and sometimes the treatment, can strain marriages, jobs, finances. Parents must monitor medications, navigate therapy sessions, arrange special school services. Some families must switch neighborhoods or schools to escape unhealthy situations or to find support and services. Some keep friends and relatives away.

Parents can feel guilt, anger, helplessness. Siblings can feel neglected, resentful or pressure to be problem-free themselves.

“It kind of ricochets to other family members,” said Dr. Robert L. Hendren, president-elect of the American Academy of Child and Adolescent Psychiatry. “I see so many parents who just hurt badly for their children and then, in a sense, start hurting for themselves.”

Ms. Abaspour, 39, struggles to master the details of Haley’s illness, to answer her obsessive questions, to keep her occupied. Mr. Abaspour, 50, who long believed that “Haley was going to grow out of it,” has been gripped by anxious thoughts and intrusive images that rattle him to tears on the hourlong commute to his job as an anesthesia engineer at a Boston hospital. He imagines people being crushed by trucks, someone hurting Haley, his own death.

Haley’s sister, Megan, 13, has been so focused on Haley and determined not to add to her family’s burden that in June, after a quarrel with her parents, she tied a T-shirt around her neck in a suicidal gesture.

“I feel like she gets all the problems and I feel like I have to take some of that off of her,” Megan said. “It’s really difficult a lot to try to stay away from babying her and helping her. I try to stay still but it just hurts, it hurts inside.”

Haley, with her shy smile and obsidian eyes, is increasingly aware of her own problems, although she cannot always express exactly what is going on inside. “My mind says I need some help” is the way she explained it recently.

Her illness has caused great financial strain; although the Abaspours have health insurance, they have been forced to draw on their savings and lean heavily on their credit cards for living expenses. Still, they have bought a trailer in a New Hampshire campground because there Haley finds occasional solace, and relatives nearby understand the family’s ordeal.

The family wrestles with deciding whom to tell about Haley’s illness, and what to say. Her worst symptoms are most visible at home and less apparent at the public school and the state-financed therapeutic after-school program she attends. Her parents say she works hard to hold herself together during the day and then later, feeling more comfortable with her family, falls apart.

This disparity in behavior is not uncommon, said Dr. Joseph A. Jackson IV, Haley’s psychiatrist, and “parents often get the brunt.”

Because of the contrast in Haley’s public and private behavior, her parents are wary of telling people that she is mentally ill, as they might not notice.

“I don’t want anybody to pity her,” Mr. Abaspour said. But they also get frustrated when teachers or relatives play down the seriousness of Haley’s illness, or conclude that she is being manipulative or that another child-rearing approach would help.

In the middle of last year, for example, a teacher did not understand Haley’s need to leave the classroom to quiet the voices or relieve anxiety. Haley grew so frustrated that she “would sit there in her chair and cry,” her father said. The parents pressed school officials to switch her to another class.

“We’re sick and tired of trying to prove it to people,” Ms. Abaspour said.

Her husband added, “Everybody thinks they have the solution. When Joe Schmo comes over for a drink, he says, ‘Try this, this will work.’ No, it won’t.”

VISIONS AND VOICES

From birth, it was clear that “I was dealing with something different,” Ms. Abaspour said. Displaying a photo album with picture after picture of Megan all smiles and Haley “crying, crying, crying,” she added, “We just thought we had a very difficult child.”

Yet exactly what was wrong puzzled them for years, and even now, Ms. Abaspour said, “Every day it’s something new, I swear.”

While increasing awareness of childhood mental illness has helped many children and families, it can also create a misimpression that everything can be treated, said Dr. Glen R. Elliott, chief psychiatrist at the Children’s Health Council, a community mental health service in Palo Alto, Calif., and the author of “Medicating Young Minds: How to Know if Psychiatric Drugs Will Help or Hurt Your Child.” That can make families with complex cases feel “either genuine confusion or pretend certainty,” Dr. Elliott said.

The Abaspours decided to speak with a reporter about Haley’s illness and its impact on their family because they hoped it would help other families and make society more hospitable for children like their daughter. Talking about it was sometimes emotional, especially for Mr. Abaspour, whose eyes often clouded with tears. But they also said they found it useful to articulate their feelings.

When Haley was 3 or 4, a pediatrician blamed tonsillitis-induced sleep apnea, predicting that after her tonsils were removed, “ ‘you’ll see a totally different child,’ ” Ms. Abaspour recalled.

“We thought, ‘This is what is wrong with our child. This is our answer,’ ” she said. Preschool teachers suggested a learning disability. Later, Haley repeated first grade. The Abaspours consulted therapists about the visions of friends in the liner of the family’s pool and riding with Haley on her bike, and the voices criticizing her or telling her to touch a certain table. When a neurologist ruled out medical causes like Lyme disease, Ms. Abaspour recalled, her husband said, “I think we should just give her a placebo — it’s all in her head.”

They got a cat, “though we weren’t cat people,” Ms. Abaspour said. Then they got another because the first was “not the type of cat that Haley could throw over her shoulder and squeeze.”

New symptoms kept emerging. For a while, when she was about 7, the voices “were telling her she was a boy,” Ms. Abaspour said. “She had to constantly prove to them that she wasn’t.”

Haley became obsessed with penises, which she called “bums.” She claimed to see them though she was looking at fully clothed men and boys, her mother said. “Then she felt guilty. She would come up to me and whisper, ‘I saw his bum, I saw his bum.’ The bus driver or the little boy, anyone. It was constant.”

To halt the whispering, Ms. Abaspour suggested that they share a private signal: Haley could flash a thumbs-up after a sighting. Haley also seemed preoccupied with death, and on a highway would say that voices told her, “If that license plate didn’t say such and such, she was going to die,” her mother said.

Once, Mr. Abaspour recalled, Haley “kept yelling that she wants to start over.”

THE TREATMENT PUZZLE

When she was almost 8, Haley visited Dr. Jackson at his office at the Cambridge Health Alliance. He was struck by the results of a screening: Haley met full criteria for virtually every mental disorder listed.

“Her symptoms,” he said, “suggested anxiety, morbid thoughts, obsessions possibly of a sexual nature, frequent fluctuations in mood, periods of euphoria, giddiness, irritability, rapid speech, auditory and visual hallucinations, thought disorganization, vocal tics, distractibility, poor socialization in school, sensory integration issues, attention impulse disorder, manic behavior, sleep disturbance.”

Dr. Jackson wondered if the voices and the friends, which Haley told him were “nowhere but everywhere,” were schizophrenic-like hallucinations or milder thought distortions.

He also saw Haley’s mood swing from anxiety about a “disturbing dream in which her mother was killed” to euphoria, as she gleefully drew a large, brightly colored butterfly and a self-portrait with a too-big smile and a skirt that ballooned as if she were floating. The pictures, he said, “scream” manic sensibility, suggesting bipolar disorder.

Dr. Jackson prescribed an antipsychotic, Risperdal, one of a dozen drugs Haley would try. Some helped initially, but the voices returned or side effects developed.

Huge pills or bad-tasting liquid made Haley gag or throw fits.

“It was horrible, horrible, horrible,” her mother said, “and she’d pull us into it because we had to make her take it.”

Lithium caused weight gain: clothes that fit her one day no longer did the next.

When Haley was 81/2, Mr. Abaspour said, “Let’s drop all of these medications and see what happens.” He said, “I wanted to see her true self.”

The results chastened them. “You see her fine one day,” Mr. Abaspour said. “The second day comes and she’s fine and you say, ‘You see, honey, there’s nothing wrong with her.’ Then it’s the third day and she goes crazy and you feel like an idiot.”

Haley resumed taking Risperdal. Then, abruptly, her condition worsened.

“She couldn’t function, she couldn’t go to school,” said Ms. Abaspour, who took Haley to a hospital; she had to handle the crisis with her husband away in London.

In the emergency room, Haley was manic and hyperarticulate, Ms. Abaspour recalled. “I was a basket case.”

When Mr. Abaspour returned and saw Haley “like a zombie” in a hospital full of out-of-control children, his first reaction was, “She can’t be in here.”

But the eight-day hospital stay made him grasp the severity of her illness.

“You look at an X-ray and you say it’s a fracture,” he said. “But this thing. ... Before then, there wasn’t solid evidence.”

A year later, school halls “would get scary because the voices would get louder,” so Haley constantly visited the school’s nurse and psychologist, her mother said. “She was going out of her mind.”

Haley was hospitalized again, and another antipsychotic drug, Abilify, muffled the voices.

“I remember thinking, ‘Am I supposed to be happy about this?,’ ” Ms. Abaspour said. She was grateful that something helped but distressed at the suggestion that Haley was psychotic. The Abilify has not soothed Haley’s anxiety or stopped her outbursts. And despite increases in the dosage, back are the voices (four boys and a girl), the tics (eye squinting and hand clenching) and the “bums.”

Dr. Jackson, her psychiatrist, said Haley’s biggest asset was her “very caring family” that was “seeking ways to shore themselves up” to better help her.

Ms. Abaspour said: “We ask ourselves sometimes, ‘Why? Why did it happen to us?’ Other times we see a child bald, going through chemotherapy. That’s the thing about this — it’s on the inside, you can’t see it.”

MEGAN’S HEARTACHE
I pretend no one is around me when my sister is there.

I feel a constant hurt inside.

I touch a rainbow of joyfulness in my mind when my sister and I are FINALLY having a fun laugh together.

I worry that when one day I die, I won’t be there to help my sister.

I cry to the stars, pleading them to take me away from this madness at mind.

Megan’s sixth-grade writing assignment was to write a poem called “I Am.”

Virtually every line was about Haley.

Megan wrote of love, frustration, obligation, pain, embarrassment. Eighteen months later, those feelings erupted.

Told to do dishes before calling a friend, Megan felt that the chore should be Haley’s and stormed to her room. When her father said it was Megan’s responsibility, “I really got mad and slammed the door,” she recalled. “He came and ripped my phone right out of the wall.”

That was unusual for Mr. Abaspour, usually gentle or quietly humorous.

“I tried not to say something that would hurt her,” he said. “And definitely not to touch her. So I took it out on the phone.”

Megan said her reaction was, “Why should I live?”

“I took a T-shirt and I put it around my neck,” she said. “Then I said, ‘No I shouldn’t do this. I want to live but I don’t know another way out.’ ”

Siblings of mentally ill children often have such feelings, experts said.

Ten days of treatment helped Megan understand that “I felt pretty much like I was another mom for Haley,” she said.

The Abaspours, who always gave Megan positive attention, were stunned. But Ms. Abaspour said she might have unconsciously been relieved that Megan could get Haley to laugh, or in other ways “take a little attention off me.”

For Megan, a doctor prescribed Prozac, but she became edgy and the suicidal thoughts continued.

“When I’m doing dishes and I see a knife there, my mind’s like, ‘Pick up the knife and kill yourself,’ ” Megan said. “I kind of just think, ‘Would things be easier without me?’ ”

Now she has stopped taking medication and is seeing a psychiatrist. Her parents are encouraging her to focus more on herself. She realizes, she said, “I’m important.”

Still, trying not to help Haley is hard. “I don’t really feel the pain that she feels,” Megan said, “but I feel that I should to make it even between us.”

Haley’s mother calls it “the ongoing search” — Haley’s obsessive quest for novelty and for objects to hold or to stroke over her touch-sensitive skin.

“I need something to calm me down so I can learn how to end my frustration,” Haley said. “I just get, like, sometimes, mad. I need to, like, hold it or hug it or just play with it.”

She and her family search through stores, scavenge through her crawlspace storage area and her bedroom full of Beanie Babies, toy cars, dolls. Megan said she sometimes offered her own belongings for Haley, thinking, “if I get excited about it she’ll decide it’s the right thing.”

But, Ms. Abaspour said, “she’s never satisfied.” Because her parents sometimes brush the hair on her arm with a surgical brush from Mr. Abaspour’s hospital, the family’s therapist recently suggested getting a soft lambskin.

Haley fixated on buying one, always asking as if it were a new thought: “Oh my God, you know what just came to mind? If I get that animal fur...”

Megan found her a faux shearling vest to stroke instead, but Haley exploded.

“I wanted Megan to find something like that animal fur,” she wailed, convulsing and weeping.

Anguished as he watched her, Mr. Abaspour said: “This is the point of no return. She’ll scream and cry and kick. If the neighbors could hear, they would think we were abusing the kid.”

Haley refuses to be consoled or touched, all the while saying, “Please help me, please make it stop, please make it go away,” her mother said. The Abaspours look on helplessly or send her to another room.

Haley’s eruptions, often 20 minutes long, occur almost daily, especially in the evenings. They often begin with Haley revved up.

Before the lambskin incident, for example, she marched around, chatting giddily about camp: “Today, today, today, we, um, instead of two periods of the game thingies, they call it sessions, periods, each session or whatever, we went to the picnic tables and we all went to the picnic tables and it was really fun.”

Haley’s parents struggled to track her unspooling sentences and scrambled thoughts.

“Did you follow the bouncing ball?” Ms. Abaspour asked her husband, who replied, “I don’t even see the ball, honey.”

Haley sighs, frowns and fidgets, eyes drooping before she falls apart. Sometimes she hyperventilates or crawls under a table. It always ends with crying, but sometimes she will start to laugh through her tears, becoming “all chipper again, like manic,” Mr. Abaspour said.

Adds Ms. Abaspour: Later, “she says, ‘I’m sorry, I’m sorry,’ apologizing for who she is.” Her father said: “It’s not like a hurt that you can kiss better. It comes from within, and she doesn’t know why, and you can’t do anything about it.”

A MOTHER’S STOICISM
Christine Abaspour, the youngest of four girls raised by a divorced mother, knew what she wanted early in life. At 19, she left Massachusetts, joined a sister in Florida and became a waitress. At 25, she met her husband-to-be, who was 11 years older. She was engaged in two weeks, married in nine months and a mother a year later.

“We both wanted to have children right away, like you wouldn’t believe,” she recalled.

Ms. Abaspour said that she had no regrets, and that Haley “was given to us for some reason, and I keep waiting for the day when I realize why.”

Still, the experience has tested her stamina, and she avoids capitulating to Haley’s whims and outbursts by imposing structure, consistency, even distance.

“I’m her mother,” Ms. Abaspour said. “I try to make it a better world for her, a more comfortable world. I stay very strong for her and very encouraging for her. If she comes out of a meltdown, I’ll say, ‘I knew that you could.’ I don’t make her feel totally hopeless. It doesn’t give me any satisfaction, though, because I still feel helpless. Unfortunately it just bites you in the face all day long.”

Ms. Abaspour’s stoic approach, which her husband appreciates but cannot always emulate, is “a good coping skill for parents,” Dr. Elliott, of the Children’s Health Council, said. “It’s what happens to a family system when you’ve got a source of chaos in the middle of it.”

After getting Haley ready for school, Ms. Abaspour feels she has already lived an entire day. In the afternoon, “Haley walks in the door and I just want to hold her and give her a big kiss like most kids,” Ms. Abaspour said. “Instead I get a frown and tears and ‘Ooh, I had such a stressful day.’ ”

She said that every evening, a distraught Haley will “say to me her same 12 questions: ‘What’s going to happen when I need to go to school and I can’t leave the classroom?’ or ‘What do I have to look forward to today?’ ”

By bedtime, Ms. Abaspour said, “your heart’s just breaking.”

To slake Haley’s thirst for “something to do,” Ms. Abaspour keeps her involved in activities outside of school. Otherwise, the family ends up stopping for ice cream or concocting other outings, because unstructured time allows Haley to focus on the voices and anxiety. “Staying home is not an option,” Ms. Abaspour said. “Honestly I could not keep her busy. Sometimes being around here on a Saturday or Sunday, it’s almost toxic. She has multiple episodes — it’s like living hell.”

Haley’s fears of noises, crowded streets and surprises force the Abaspours to forgo amusement parks, apple picking or other traditional family activities. When relatives visit “and you think it’s going to be relaxing and we’ll watch movies and eat popcorn — that doesn’t happen in this family,” Ms. Abaspour said.

Instead, there are mood cycles, as when Haley marched around announcing, “I’m going to make a really great art project,” then fell apart, wailing, “I don’t know what to do.”

Ms. Abaspour stays unflustered. When Haley bawled, “I don’t have any markers,” her mother replied, “Oh, don’t tell me you don’t have.”

But she found Haley a T-shirt to cut up and draw on, saying, “If I can get her to do that kind of chop, chop, chop, mark, mark, mark, it kind of brings her back.”

Ms. Abaspour said she had watched “everyone else in the family rush over to her, and I won’t become a part of that. I make her be responsible for her own feelings because I can’t be responsible for those. You still have to be a regular parent. Honestly, she has to learn to soothe herself.”

But Ms. Abaspour doggedly monitors Haley’s progress. This summer, she visited Haley at day camp and was dismayed that the child frequently declined to participate, asking for the nurse.

Sitting out the swim period one day, Haley, wearing a “Keep It Cool” T-shirt, listed her feelings on a worksheet: “stressed, axxouis, sick, shacky.”

At lunch, she mostly licked salt off pretzels. Asked to choose a word-card matching her emotions, she picked “overwhelmed.”

Ms. Abaspour worries that as Haley becomes a teenager, her poor social skills might get her “mixed up with the wrong kids” or lead her to use illegal drugs. So she arranges play dates, but if friends are unavailable “it’s the end of the world,” she said. If they are available, she said, Haley anxiously asks, “What do I say, Mommy?”

Ms. Abaspour was recently laid off from a medical assistant’s job. Her former co-workers understood her need to interrupt work to deal with Haley’s needs, she said, and “didn’t look at me and say, ‘Her child’s crazy.’ ” Now she fears she will not find an employer who is as tolerant, though the family needs the income. Haley’s illness, the Abaspours were dismayed to discover, does not qualify for disability assistance.

In August, Ms. Abaspour arranged an elaborate 50th-birthday surprise party for her husband. They were “not always on the same page” about Haley at first, she said, but their strong marriage helps her handle the strain.

So do bright spots, she said, like the day Haley “really kissed me.”

Still, she can get overwhelmed.

Sometimes she bolts awake at night, but she declines medication.

“I can’t climb in a shell and stay there forever,” she said, “although it seems like some days where I’d want to be.”

A FATHER’S ANXIETY
As a young man, Bejan Abaspour worried, especially about family.

Twenty years ago, for example, when his sister’s son was born, “I pictured my nephew getting Super Glue in his eyes and I was calling my sister saying, ‘Make sure you keep Super Glue away from him.’ ”

But the worries were not that intense — until Haley’s illness. After that, the intrusive thoughts and images got worse, horrific scenes in which he imagines himself as bystander or thwarted rescuer. “I’ll be driving next to a semi tractor-trailer truck and all of a sudden I will picture someone getting crushed by the wheel,” he said. “It’s usually an older lady or a kid. You get them out from under the truck, but it doesn’t stop. I’m in the emergency room, trying to help. I’m at the funeral. Then very easily, the tears come.”

Mr. Abaspour said he sometimes pictured Haley “getting lost somewhere, or someone’s going to hurt her. I’m involved and trying to get the guy who did it to stop. Sometimes I kill him. Sometimes it doesn’t get that far.”

Other times, he said, he imagines his death, seeing his family “at the funeral home and I’m laying there. I try to see what’s going on at home, how Meggie’s reacting to my death, how Haley’s reacting, what Christine is going through.”

He rehashes things Haley has said, like wanting to “start over” or her question: “When I get really old, can I come back home? Will you be there?”

He wonders if his worrying laid genetic groundwork for Haley’s illness, “if I’m the cause of what Haley’s going through.”

Until recently, Mr. Abaspour, who also has trouble sleeping, told no one about his agonizing thoughts, not even his wife.

“I didn’t want to burden her,” he said. “I can handle it. So what if I’m driving to work and I cry? So what if I only sleep for four hours?”

But last spring, the family’s therapist noticed “I had certain problems,” he recalled. She encouraged him to tell his wife whenever he had disturbing thoughts. Mr. Abaspour said he hoped that confronting his own anxiety would help “get to the bottom of what Haley’s going through.”

He added, “It doesn’t matter for me, but for Haley.”

Families once kept illnesses like Haley’s quiet, afraid of being shunned or disparaged.

Public acceptance has grown, but some misperceptions and prejudice remain, and families feel conflicted: they want people to understand so the child can get appropriate help, but they also fear that Haley will be mocked or ostracized.

“If they keep it a secret then they’re bad parents,” Dr. Elliott said. “If they start spewing diagnoses, they’re subject to criticism because they’re not taking responsibility, just laying it on the illness. Or they’re social pariahs because there are some people who think that mental illness is contagious.”

Like other families, the Abaspours sometimes hesitate to publicly label their daughter mentally ill. But they also want people to know, and they get frustrated if people do not fully accept or understand it, or see her symptoms “as a manipulative thing, or they feel like they can fix it themselves, maybe by distracting her,” Ms. Abaspour said.

Her own family now understands and is very supportive, but it took some convincing, she said.

“My mother would say, ‘She’ll be fine, she’ll be fine, there’s nothing wrong with her,’ ” Ms. Abaspour said. “My sister says, ‘Well, she didn’t act like that when she was over here.’ ”

Mr. Abaspour has not told most of his family, who live in England, because they might worry excessively or not understand.

He told his sister, but “she was like I was when I first encountered the situation — disbelief or denial,” he said. His sister, he said, has not told her husband or her 20-year-old son, which created an odd atmosphere when they visited the Abaspours in August. “When Haley did have one of her little episodes, they were all like, ‘oh, oh,’ and they wondered why we weren’t running over to her,” Ms. Abaspour said. “I would like to talk to them more about it. If she had diabetes, they’d know she had diabetes.”

When, after reading a book for children with bipolar disorder, Haley said, “I can’t wait to go to school and tell everybody I’m bipolar,” the Abaspours were torn.

They discouraged her from announcing the diagnosis. But Haley did tell her classmates, “ ‘I have a lot of noise going on in my head and sometimes I feel anxious and sometimes I have to take a walk.’ ”

Some day, the Abaspours hope, Haley will have more effective drugs and better coping skills, and society will be more tolerant, so she can lead an independent life. But they have no illusions.

“This is not going away,” Ms. Abaspour said. Not for Haley or her family. “The overflow of what Haley has is what has made all of us what we are today.”